Company # Contact OffGridOne This page gives the ways to reach the OffGridOne team in Cypress, Texas, and says which one to use for a question before you buy, an order, or support. Last updated November 9, 2026 ## How do I contact OffGridOne? Email admin\@offgridone.com or call (713) 367-2251. You can also write to ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410. We are a small team and we read every message. | Way to reach us | Detail | | --------------- | ----------------------------------------------------------------------- | | Email | | | Phone | [(713) 367-2251](tel:+17133672251) | | Mail | ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410 | ## Which way should I use for my question? Use email for most things, so there is a written record. Send questions before you buy, order questions, and help with your device to the same address. Put the topic in the subject line. | Your question | Subject line | Page that may already answer it | | ------------------------------ | --------------------- | ------------------------------------------------------------------- | | Before you buy | Question before I buy | [FAQ](https://www.offgridone.com/faq) | | An order, shipping or a return | Order | [Shipping and returns](https://www.offgridone.com/shipping-returns) | | Help with your device | Support | [Support](https://www.offgridone.com/support) | | A claim under the warranty | Warranty | [Warranty](https://www.offgridone.com/warranty) | | A review unit or an interview | Press | [Press kit](https://www.offgridone.com/press) | | A privacy request | Privacy | [Privacy policy](https://www.offgridone.com/privacy-policy) | ## What should I include in my message? Say what you need, and add your order number if you have one. For a problem with the device, say what it does and what you tried. Never send a password or a payment card number. - Your name and the email you used to order. - Your order number, if you have it. - What happened, in a few plain sentences. - A photo or screenshot, if it helps. Safety If the device or battery is damaged, swollen or hot, do not ship it. Contact us first. ## Where else can I find OffGridOne? OffGridOne has profiles on Instagram, X, Facebook and Reddit. Use email for orders and support, because posts and messages there are not a safe place for order details. - [Instagram](https://www.instagram.com/offgridone) - [X](https://x.com/OffGridOne) - [Facebook](https://www.facebook.com/OffGridOne) - [Reddit](https://www.reddit.com/user/OffGridOne) ## What if I need emergency help? Call 911 if you can reach it. We cannot respond to emergencies, and OffGridOne is a reference, not a way to call for help. Safety OffGridOne gives reference guidance, not medical care. If you can reach 911, call. Read the [disclaimer](https://www.offgridone.com/disclaimer). ## Keep reading - [OffGridOne offline AI survival device: Price, what is in the box, shipping, returns and warranty, next to the buy button.](https://www.offgridone.com/offline-ai-survival-device) - [OffGridOne support: Help with your OffGridOne device: setup, updates and how to reach us. Owners of the earlier EDC and Bug Out devices have their own section here.](https://www.offgridone.com/support) - [OffGridOne FAQ: Plain answers to the questions people ask before they buy.](https://www.offgridone.com/faq) - [About OffGridOne: OffGridOne is a product of ArkNet Solutions Inc. of Cypress, Texas. Who we are, what we do to each device before it ships, and how to reach a person.](https://www.offgridone.com/about) --- Canonical page: https://www.offgridone.com/contact