Policies # Shipping and returns This page says where orders ship from, how long handling takes, which carriers and regions are covered, and how a return works from start to refund. Last updated November 12, 2026 ## How does shipping work? You can order OffGridOne now. Estimated lead time: 1 week before dispatch. Carrier transit time is additional. Shipping rates, carriers and destinations: Standard shipping is included with your OffGridOne order. Carrier transit time is additional to the estimated one-week lead time.. The shipping terms above state each of these things in plain words: - Where your order ships from. - How long handling takes. Handling includes the time to open, set up and test your device. - Which carrier brings it, and which regions it goes to. - What shipping costs. A device with a lithium battery has rules for how it can be shipped, so we ship only the ways the carrier allows. Handling and delivery times are estimates, and the terms say what they are. ## How do returns work? Returns: 30-day returns from delivery. Buyer pays return postage unless the item is defective.. Contact us within 30 days of delivery to request a return. Return the device and included accessories. For a defective item, OffGridOne pays return postage; contact us for instructions before sending it. Refunds are sent to the original payment method after the returned order is received and checked. The returns terms above state the return window, the condition the device must be in, and who pays to ship it back. A return window is not a warranty. The [warranty](https://www.offgridone.com/warranty) is separate. 1. Write to us first Email admin\@offgridone.com with "Return" in the subject line and your order number. Do not send anything yet. 2. Wait for our reply We will tell you where to send it and how. 3. Pack everything Put in the device, the Faraday bag and everything else that came in the box. 4. Ship it back Use ground service with tracking, and keep your receipt. The terms say when the refund is sent and what it covers. ## What if the device or its battery is damaged? If the device or battery is damaged, swollen or hot, do not ship it. Stop using it, move it away from things that burn, and contact us first. Damaged batteries have their own shipping rules. Safety Do not charge a swollen or hot device. Call 911 if there is smoke or fire. Email or call (713) 367-2251. We will tell you what to do next. ## What if my order arrives damaged or wrong? Write to us with your order number and photos of the box and the device. Do not throw away the packaging. We will tell you what to do next and which terms apply. If something stops working later, the [warranty page](https://www.offgridone.com/warranty) explains how to make a claim. ## What about the EDC and Bug Out? The terms on this page are for the OffGridOne device. For orders of the earlier EDC and Bug Out devices: \[\[OWNER: LEGACY_DEVICES]]. The [support page](https://www.offgridone.com/support#edc-and-bug-out-owners) has a section for owners of those devices. ## Questions people ask ### How long does shipping take? Estimated lead time: 1 week before dispatch. Carrier transit time is additional. Shipping: Standard shipping is included with your OffGridOne order. Carrier transit time is additional to the estimated one-week lead time. Full details are on the [shipping and returns page](https://www.offgridone.com/shipping-returns). ### What is the return policy? Returns: 30-day returns from delivery. Buyer pays return postage unless the item is defective. Full details are on the [shipping and returns page](https://www.offgridone.com/shipping-returns). ### Is it in stock? You can order OffGridOne now. Estimated lead time: 1 week before dispatch. Carrier transit time is additional. The buy box on the [product page](https://www.offgridone.com/offline-ai-survival-device) shows the current status. ## Keep reading - [OffGridOne offline AI survival device: Price, what is in the box, shipping, returns and warranty, next to the buy button.](https://www.offgridone.com/offline-ai-survival-device) - [Limited warranty: The OffGridOne limited warranty in plain words: what is covered, for how long, what is not, who provides it, and how to make a claim.](https://www.offgridone.com/warranty) - [Contact us: How to reach the OffGridOne team at ArkNet Solutions Inc. in Cypress, Texas: questions before you buy, help with an order, and support for your device.](https://www.offgridone.com/contact) - [OffGridOne FAQ: Plain answers to the questions people ask before they buy.](https://www.offgridone.com/faq) Offline AI survival device ## OffGridOne $999.99Estimated lead time: 1 week before dispatch. [Order OffGridOne](https://wr20rx-ks.myshopify.com/cart/68008407826707:1) Faraday bag included with every order. In the box - OffGridOne device - Faraday bag Full list of what ships in the box: \[\[OWNER: IN_THE_BOX]] - Shipping Standard shipping is included with your OffGridOne order. Carrier transit time is additional to the estimated one-week lead time. [Details](https://www.offgridone.com/shipping-returns) - Returns 30-day returns from delivery. Buyer pays return postage unless the item is defective. [Details](https://www.offgridone.com/shipping-returns) - Warranty One-year limited warranty from delivery, provided by OffGridOne (ArkNet Solutions Inc.). [Details](https://www.offgridone.com/warranty) - Fees \[\[OWNER: SUBSCRIPTION_OR_ONGOING_FEES]] [Details](https://www.offgridone.com/faq) --- Canonical page: https://www.offgridone.com/shipping-returns