Policies # OffGridOne limited warranty This page states the limited warranty in plain words: what it covers, how long it lasts, what it leaves out, who stands behind it, and how to make a claim. Last updated November 12, 2026 ## What does the limited warranty cover? Limited warranty: One-year limited warranty from delivery, provided by OffGridOne (ArkNet Solutions Inc.).. OffGridOne (ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410) provides a one-year limited warranty from delivery against defects in materials and workmanship under normal use for devices purchased from us. For a covered defect, we will repair or replace the device without charging for parts, labor or the shipping needed for the covered claim. If we cannot repair or replace it, we will refund the purchase price. The warranty covers defects, rather than damage caused by accidents, misuse or normal wear. Using third-party parts or repair services does not by itself cancel your coverage. Damage caused by those parts or services is not covered. AI answers are reference guidance and are not a guarantee of accuracy or any particular outcome. To request service, email admin\@offgridone.com with your order number and a description of the problem. Contact us before shipping anything so we can give you safe return instructions. For a paper copy of these terms or help by phone, call (713) 367-2251. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It does not exclude or limit rights you have under applicable law. The warranty terms above state each of these things in plain words: - What is covered. - How long the coverage lasts. - What is not covered. - Who provides the warranty. - How to make a claim. ## Who provides the warranty? OffGridOne (ArkNet Solutions Inc.) provides the one-year limited warranty. The device uses OUKITEL WP60 hardware; OffGridOne does not manufacture the handset. ArkNet Solutions Inc. of Cypress, Texas sells OffGridOne. You can reach it at or (713) 367-2251. ## Is the return window the same as the warranty? No. A return window lets you send the device back for a refund. A warranty covers repair or replacement of a device that has a defect. They have separate terms. The [shipping and returns page](https://www.offgridone.com/shipping-returns) covers returns. ## How do I make a warranty claim? Email admin\@offgridone.com with "Warranty" in the subject line. Give your order number and describe the problem. Do not ship anything until we reply. 1. Write to us Include your order number, what the device does, and a photo or screenshot if it helps. 2. Wait for our reply We will tell you whether the problem is covered and what to do next. 3. Send it as we ask Pack the device safely and use the method we give you. Use ground service. Safety If the device or battery is damaged, swollen or hot, do not ship it. Contact us first. ## Does the warranty change my legal rights? No. This limited warranty gives you specific legal rights, and you may have other rights that differ from state to state. Nothing on this page takes away rights the law gives you. For orders of the earlier EDC and Bug Out devices: \[\[OWNER: LEGACY_DEVICES]]. See the [support page](https://www.offgridone.com/support#edc-and-bug-out-owners). ## Questions people ask ### What does the warranty cover? Warranty: One-year limited warranty from delivery, provided by OffGridOne (ArkNet Solutions Inc.). The full terms are on the [warranty page](https://www.offgridone.com/warranty). OUKITEL’s own warranty for the handset is separate. ### What is the return policy? Returns: 30-day returns from delivery. Buyer pays return postage unless the item is defective. Full details are on the [shipping and returns page](https://www.offgridone.com/shipping-returns). ## Keep reading - [OffGridOne offline AI survival device: Price, what is in the box, shipping, returns and warranty, next to the buy button.](https://www.offgridone.com/offline-ai-survival-device) - [Shipping and returns: How OffGridOne orders ship: where from, handling time, carriers and regions. And how returns work: the window, the condition and who pays return shipping.](https://www.offgridone.com/shipping-returns) - [OffGridOne support: Help with your OffGridOne device: setup, updates and how to reach us. Owners of the earlier EDC and Bug Out devices have their own section here.](https://www.offgridone.com/support) - [Contact us: How to reach the OffGridOne team at ArkNet Solutions Inc. in Cypress, Texas: questions before you buy, help with an order, and support for your device.](https://www.offgridone.com/contact) Offline AI survival device ## OffGridOne $999.99Estimated lead time: 1 week before dispatch. [Order OffGridOne](https://wr20rx-ks.myshopify.com/cart/68008407826707:1) Faraday bag included with every order. In the box - OffGridOne device - Faraday bag Full list of what ships in the box: \[\[OWNER: IN_THE_BOX]] - Shipping Standard shipping is included with your OffGridOne order. Carrier transit time is additional to the estimated one-week lead time. [Details](https://www.offgridone.com/shipping-returns) - Returns 30-day returns from delivery. Buyer pays return postage unless the item is defective. [Details](https://www.offgridone.com/shipping-returns) - Warranty One-year limited warranty from delivery, provided by OffGridOne (ArkNet Solutions Inc.). [Details](https://www.offgridone.com/warranty) - Fees \[\[OWNER: SUBSCRIPTION_OR_ONGOING_FEES]] [Details](https://www.offgridone.com/faq) --- Canonical page: https://www.offgridone.com/warranty