Company
Contact OffGridOne
This page gives the ways to reach the OffGridOne team in Cypress, Texas, and says which one to use for a question before you buy, an order, or support.
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How do I contact OffGridOne?
Email admin@offgridone.com or call (713) 367-2251. You can also write to ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410. We are a small team and we read every message.
| Way to reach us | Detail |
|---|---|
| admin@offgridone.com | |
| Phone | (713) 367-2251 |
| ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410 |
Which way should I use for my question?
Use email for most things, so there is a written record. Send questions before you buy, order questions, and help with your device to the same address. Put the topic in the subject line.
| Your question | Subject line | Page that may already answer it |
|---|---|---|
| Before you buy | Question before I buy | FAQ |
| An order, shipping or a return | Order | Shipping and returns |
| Help with your device | Support | Support |
| A claim under the warranty | Warranty | Warranty |
| A review unit or an interview | Press | Press kit |
| A privacy request | Privacy | Privacy policy |
What should I include in my message?
Say what you need, and add your order number if you have one. For a problem with the device, say what it does and what you tried. Never send a password or a payment card number.
- Your name and the email you used to order.
- Your order number, if you have it.
- What happened, in a few plain sentences.
- A photo or screenshot, if it helps.
Where else can I find OffGridOne?
OffGridOne has profiles on Instagram, X, Facebook and Reddit. Use email for orders and support, because posts and messages there are not a safe place for order details.
What if I need emergency help?
Call 911 if you can reach it. We cannot respond to emergencies, and OffGridOne is a reference, not a way to call for help.
Keep reading
- OffGridOne offline AI survival device: Price, what is in the box, shipping, returns and warranty, next to the buy button.
- OffGridOne support: Help with your OffGridOne device: setup, updates and how to reach us. Owners of the earlier EDC and Bug Out devices have their own section here.
- OffGridOne FAQ: Plain answers to the questions people ask before they buy.
- About OffGridOne: OffGridOne is a product of ArkNet Solutions Inc. of Cypress, Texas. Who we are, what we do to each device before it ships, and how to reach a person.