OffGridOne limited warranty

What does the limited warranty cover?

Limited warranty: One-year limited warranty from delivery, provided by OffGridOne (ArkNet Solutions Inc.)..

OffGridOne (ArkNet Solutions Inc., 16635 Spring Cypress Rd #2932, Cypress, TX 77410) provides a one-year limited warranty from delivery against defects in materials and workmanship under normal use for devices purchased from us.

For a covered defect, we will repair or replace the device without charging for parts, labor or the shipping needed for the covered claim. If we cannot repair or replace it, we will refund the purchase price.

The warranty covers defects, rather than damage caused by accidents, misuse or normal wear. Using third-party parts or repair services does not by itself cancel your coverage. Damage caused by those parts or services is not covered. AI answers are reference guidance and are not a guarantee of accuracy or any particular outcome.

To request service, email admin@offgridone.com with your order number and a description of the problem. Contact us before shipping anything so we can give you safe return instructions. For a paper copy of these terms or help by phone, call (713) 367-2251.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It does not exclude or limit rights you have under applicable law.

The warranty terms above state each of these things in plain words:

• What is covered.
• How long the coverage lasts.
• What is not covered.
• Who provides the warranty.
• How to make a claim.

Who provides the warranty?

OffGridOne (ArkNet Solutions Inc.) provides the one-year limited warranty. The device uses OUKITEL WP60 hardware; OffGridOne does not manufacture the handset.

ArkNet Solutions Inc. of Cypress, Texas sells OffGridOne. You can reach it at admin@offgridone.com or (713) 367-2251.

Is the return window the same as the warranty?

No. A return window lets you send the device back for a refund. A warranty covers repair or replacement of a device that has a defect. They have separate terms. The shipping and returns page covers returns.

How do I make a warranty claim?

Email admin@offgridone.com with "Warranty" in the subject line. Give your order number and describe the problem. Do not ship anything until we reply.

1. 1

   Write to us

   Include your order number, what the device does, and a photo or screenshot if it helps.

2. 2

   Wait for our reply

   We will tell you whether the problem is covered and what to do next.

3. 3

   Send it as we ask

   Pack the device safely and use the method we give you. Use ground service.

Does the warranty change my legal rights?

No. This limited warranty gives you specific legal rights, and you may have other rights that differ from state to state. Nothing on this page takes away rights the law gives you.

For orders of the earlier EDC and Bug Out devices: Placeholder, waiting on the owner:EDC and Bug Out statusto confirm. See the support page.

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