Shipping and returns

How does shipping work?

You can order OffGridOne now. Estimated lead time: 1 week before dispatch. Carrier transit time is additional.

Shipping rates, carriers and destinations: Standard shipping is included with your OffGridOne order. Carrier transit time is additional to the estimated one-week lead time..

The shipping terms above state each of these things in plain words:

• Where your order ships from.
• How long handling takes. Handling includes the time to open, set up and test your device.
• Which carrier brings it, and which regions it goes to.
• What shipping costs.

A device with a lithium battery has rules for how it can be shipped, so we ship only the ways the carrier allows. Handling and delivery times are estimates, and the terms say what they are.

How do returns work?

Returns: 30-day returns from delivery. Buyer pays return postage unless the item is defective..

Contact us within 30 days of delivery to request a return. Return the device and included accessories. For a defective item, OffGridOne pays return postage; contact us for instructions before sending it. Refunds are sent to the original payment method after the returned order is received and checked.

The returns terms above state the return window, the condition the device must be in, and who pays to ship it back. A return window is not a warranty. The warranty is separate.

1. 1

   Write to us first

   Email admin@offgridone.com with "Return" in the subject line and your order number. Do not send anything yet.

2. 2

   Wait for our reply

   We will tell you where to send it and how.

3. 3

   Pack everything

   Put in the device, the Faraday bag and everything else that came in the box.

4. 4

   Ship it back

   Use ground service with tracking, and keep your receipt.

The terms say when the refund is sent and what it covers.

What if the device or its battery is damaged?

If the device or battery is damaged, swollen or hot, do not ship it. Stop using it, move it away from things that burn, and contact us first. Damaged batteries have their own shipping rules.

Email admin@offgridone.com or call (713) 367-2251. We will tell you what to do next.

What if my order arrives damaged or wrong?

Write to us with your order number and photos of the box and the device. Do not throw away the packaging. We will tell you what to do next and which terms apply.

If something stops working later, the warranty page explains how to make a claim.

What about the EDC and Bug Out?

The terms on this page are for the OffGridOne device. For orders of the earlier EDC and Bug Out devices: Placeholder, waiting on the owner:EDC and Bug Out statusto confirm.

The support page has a section for owners of those devices.

Questions people ask